WHAT IS A CORE CHARGE?
A Core deposit is required on rebuilt parts to encourage you to return your original old part so that it can be rebuilt. Core deposits on some parts are very high because they are irreplaceable - if these cores are not returned, there may no longer be any available for rebuild in the future. Cores returned for credit must be accompanied by a copy of your invoice, and it must be EXACTLY the same part as the one you received, complete and assembled, empty of fluids and reasonably clean. All cores must be free of any physical or accident damage, modifications or any other damage outside of normal wear-and-tear that may deem the core non-rebuilable. Any unacceptable core returned to EPS will not be credited, nor will any shipping costs both inbound and outbound.
HOW DO I RETURN A CORE?
Package your core using sufficient packaging material for safe transit. In many cases you can reuse the box and packaging material that your order arrived in. Please include a copy of your original sales receipt. If you cannot locate your sales receipt please call or email us to have a copy sent to you. No RMA numbers are required prior to returning your core. Ship the core back to us using a traceable and insured service such as UPS Ground or US Priority Mail to the following address: European Parts Solution 3030 SW 38th Ave Miami, FL 33146 Is tax added to my order? We only collect tax for will call orders and orders shipped within the state Florida. The current tax rate is 7%. Please refer to our Policies page for a full explanation. You can view our Policies page at the following link: Policies Statement
WHAT CURRENCIES CAN EPS ACCEPT?
All orders placed with EPS are in United States Dollars (USD). Please consult with your bank for up to date exchange rates.
HOW DO I KNOW THAT MY ORDER WAS RECEIVED?
You will receive a notification, including a copy of your invoice, via email to the address that you provided at checkout. In some cases, these notifications are delivered to your spam folder. It should take no longer than five minutes to receive your receipt.
HOW LONG AFTER I PLACE MY ORDER WILL IT BE SHIPPED?
When shipping standard ground services, in most cases your order is shipped within 48 hours, not including weekends. The majority of time we ship much sooner. Should we foresee a lengthy delay in shipping, you will be notified via email or phone. Orders that are shipped using UPS Overnight, 2nd Day and 3 day services will take priority and ship the same day, providing that your order is made before 1:00 PM Eastern time and all items are in stock.
HOW LONG BEFORE I SEE MY ORDER?
Transit times vary based on your geographical location and shipping method chosen. Orders are shipped from our Miami, FL warehouse. Typical ground transit times are as follows:
- East Coast 1-3 days
- Central 3-5 days
- West Coast 4-6days
For a more accurate transit time, please contact us at 1-305-503-9921 or email us at firstname.lastname@example.org
HOW DO I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
When shipping with UPS, you will receive and email from "UPS Quantum View" with your shipment date and tracking information. At the current time our system is not automated as such to deliver tracking information when shipping via US Mail. We are working to have this feature in place in the coming months. Please call or email us for US Mail tracking information.